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Gilbarco Veeder-Root and Scala announced today a strategic partnership to integrate the Scala digital signage solution with Gilbarco’s new FlexPay™ CRIND™ payment module

Greensboro, NC/Exton, PA (PRWEB) September 15, 2008 — Gilbarco Veeder-Root and Scala announced today a strategic partnership to integrate the Scala digital signage solution with Gilbarco’s new FlexPay™ CRIND® payment module. The concept will be unveiled to retailers this week at the Automechanika show in Frankfurt, Germany.

With the new Scala-powered Gilbarco FlexPay, oil companies and retailers will benefit from an integrated offering that enables high quality advertising and multimedia messages at the forecourt. Previously, this integration was unavailable to the market due to security constraints and pump performance issues.

We are privileged that Gilbarco Veeder-Root has selected Scala to enable digital signage in its innovative FlexPay platform

“By working with Scala, Gilbarco Veeder-Root will offer our customers a seamless indoor to forecourt digital signage and advertising experience by coupling the breakthrough technology of our FlexPay payment engine with Scala’s leading digital signage platform. The combination is sure to drive greater in-store traffic and therefore increase profitability,” said Andrew Robinson, Gilbarco Veeder-Root’s director, global payment business unit.

“We are privileged that Gilbarco Veeder-Root has selected Scala to enable digital signage in its innovative FlexPay platform,” said Oscar Elizaga, vice president, EMEA for Scala. “We are now actively working with Gilbarco and Scala’s worldwide network of partners in several significant projects.”

About Gilbarco Veeder-Root
Gilbarco Veeder-Root and Gasboy are the leading suppliers of outdoor payment systems, integrated fuel control, site management, and support services for petroleum marketers and commercial fuelling enterprises worldwide. (www.gilbarco.com, www.veeder.com, www.gasboy.com). For more information visit www.gilbarco.com.

About Scala
Scala is a leading global provider of digital signage and advertising management solutions. By combining digital and traditional signage systems, Scala has become the world’s first connected signage company, offering the leading platform for content creation, management and distribution in digital signage networks, and the first unified platform for advertising management of both traditional and digital signage networks. The company’s solutions are used in retail, education, entertainment, government and other industries for diverse applications such as retail advertising networks, corporate communications (employee TV), traditional and digital billboards, digital menu boards, digital posters, cable TV, hotel lobby signage, gas pump toppers, outdoor advertising, interactive kiosks, etc. Scala pioneered the digital signage industry and today drives over 200,000 screens worldwide; more screens than all competitors combined. The company’s digital signage customers include Rabobank, IKEA, Burger King, T-Mobile, Virgin MegaStore, EuroDisney, McDonalds, Warner Brothers, The Life Channel, Rikstoto, FuelCast, Repsol, Shell, NorgesGruppen and thousands more. Advertising management customers include CBS Outdoor, Clear Channel Outdoor, Magic Media, Reagan, Adams Outdoor Advertising, among others. Scala is headquartered near Philadelphia, USA and has subsidiaries in Canada, Netherlands, France, Norway, Japan and also over 450 partners in more than 60 countries. More information is available at www.scala.com.

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©2008 Scala, Inc. 350 Eagleview Blvd. Exton, PA19341. Scala, InfoChannel, and the Exclamation Point Logo are registered trademarks of Scala, Inc. All other trademarks are the property of their respective organizations.

SAN LEANDRO, CA–(Marketwire - September 15, 2008) - Opinionmeter International, developer of the award winning customer satisfaction feedback system, has released a major upgrade to their web-based SurveyManager application, enabling customers to include multimedia content within their survey’s questions and responses. The SurveyManager remotely manages a wide-range of web-enabled touch screen survey devices, providing real-time point-of-experience customer feedback.

This enhancement provides clients the option of including video, sound and image content within their survey questionnaire. Additionally, clients can run multimedia presentations and digital signage on their touch screen Opinionmeters during idle time between surveys.

This multimedia enhancement is available with most TouchPoint Opinionmeters, including the TouchPoint kiosk, Tablet and Handheld models.

Opinionmeter’s touch screen survey devices collect real-time point-of-experience survey data, and transmit that data across the Internet to its web-based reporting tool known as the SurveyManager. The SurveyManager automates the entire real-time survey process — formulating the questions, deploying the survey, aggregating the data, and reporting analyzed results.

The Opinionmeter System gathers large amounts of customer feedback instantly from the point-of-experience, analyzes it, and transforms that data into information it delivers to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, providing spontaneous data that is not aged or dated — it is ripe for meaningful business action, or for timely response to a just occurring negative action, such as poor service.

About Opinionmeter

Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices Opinionmeter enables its clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). Built on the Windows platform, Opinionmeter can deploy its system onto a wide range of devices (including handheld, tablet and survey kiosk devices), providing maximum flexibility and device independence. More information, including an online SurveyManager web-demo and Guided Product Tour are available at www.opinionmeter.com

Dennis Nelson buys and sells building lots and home sites in Hilton Head, S.C., a resort community with a highly competitive real estate market. He manages the Hilton Head Land Company and competes against nearly 1,400 other realtors who tend to use the same tactics to get attention.
Not long ago, an acquaintance of Nelson’s shared an idea that he’d been working on — a way to help tourists get good information about what to do, where to go, and what’s going on in the communities they visit by introducing them to local destinations, restaurants, and other businesses by way of an interactive kiosk.
Nelson became one of the first advertisers.
The acquaintance was Russ Johnsen, chief executive of the Occtane Group, a Hilton Head based company that was building a network of travel and tourism and local advertising self-service kiosks called Concierge Plus.
Imagine the separate airport elements of a self-service ticketing kiosk, the closed circuit cable news system, and constantly updating digital signage — all rolled into one unit. Concierge Plus, slightly taller than the average ATM, is designed to do those things, but for the tourism industry.
The units are customizable and available with either one or two screens. The upper screen is large format HD compatible, which is for digital signage and advertising, as well as news, sports, and weather feeds. The lower screen is for information, and with its touch screen capabilities, it handles transaction processing.
When a user sees an ad on the upper screen that is attention grabbing, an Italian restaurant, for example, he can access more information about the restaurant on the lower screen — where it’s located, directions, a menu, and perhaps even coupons.
The units are owned by the Occtane Group, who negotiates arrangements to put the equipment into facilities such as: hotel lobbies, visitor centers, restaurants, and retail shopping malls — areas with high foot traffic. According to Johnsen, “sometimes there’s a quid pro quo, sometimes there’s payments, sometimes there’s sharing the revenues. There’s a variety of different business arrangements.”
The Ice Cream Cone, Hilton Head’s oldest ice cream shop, hosts a Concierge Plus kiosk, and Dennis Kiely, the owner and operator, is pleased with the results, thus far.
Kiely was reluctant at first, because his shop walls are mostly glass windows. “I don’t have much wall space, and what I have is valuable to me,” he said. The Occtane Group responded by customizing a kiosk with bright colors and characters that reflected Kiely’s kid-friendly atmosphere.
Kiely likes the kiosk because it makes him some extra income and gives his customers something to do while waiting in line. He takes pride in the fact that the kiosk is a big seller of tickets to local events and benefits from an advertising push that brings in locals as well as tourists.
Kiely hasn’t gotten any feedback from his customers either complaining about or singing the praises of the kiosk, though he says it gets heavy use. Johnsen says the feedback he’s seen has been “generally very positive. The users have found good utility. I think it’s been well received by people who have used it.”
Johnsen admits problems during the rollout, but “we’ve done our pilot. We built our initial network, verified the business model, gotten the bugs worked out of the software, updated our equipment suite.” The Occtane Group is ready to expand their network into new cities, and hopes to have an announcement soon.
Nelson is sold on the concept and cites two reasons:
Each month, the Occtane Group sends Nelson a detailed report of how his ads are performing at each unit, showing him how many people viewed his ads, how long they viewed the ads, and whether they used the attached handset to make an inquiry. This helps him calculate the effectiveness of his advertising in a way that’s impossible with his traditional print advertising.
But more than that, Nelson says that “the nice part about the whole deal is that we can continue to change our ad content within hours, if not sooner. I think that’s the key function of that machine.” This quick turn means that Nelson can spotlight more properties than he can with traditional print advertising, by keeping his ads up-to-the-moment fresh.
Nelson says he would recommend the Occtane Group and Concierge Plus to other businessmen, looking for creative ways to advertise. “They are cutting edge people with cutting edge ideas,” Nelson said. “If someone comes in town and doesn’t have an idea where to buy property or where to buy a piece of candy or where to go to a theatre or do something, (Concierge Plus) would be a great way to find out.”

Kiosk and Digital Signage Elite Come Together to Discuss Trends, Best Practices at Largest Combined Event of Its Kind

TRUMBULL, Conn., Jul 31, 2008 (BUSINESS WIRE) — KioskCom Self Service Expo and The Digital Signage Show are proud to announce their much-anticipated keynote presentation roster for this fall’s event in New York. The co-located shows, which will be held from October 15-16, 2008 at the Jacob K. Javits Convention Center, attract attendees from a diverse range of industries - including retail, finance, hospitality, tourism, healthcare, government, gaming / entertainment, and restaurants / QSRs.
Highlighting the common threads between the kiosk and digital signage industries, the comprehensive event was designed to help educate audiences by allowing them to observe the technologies, complications and solutions that come out of both spaces as they research the best avenue to develop, launch and manage their deployments.
The co-located offering delivers strategic marketing and technical business solutions for organizations utilizing - or looking to utilize - self-service, digital signage and other customer-facing technologies. The shows are designed to help businesses plan for all phases of their customer-facing technology deployment from pre-launch strategy to budgeting and measuring ROI, while providing attendees with all of their technology solutions under one roof. The events boast an impressive list of educational sessions and presenters including key figures from Continental Airlines, the Georgia Aquarium and the US Postal Service (USPS), who will be making keynote presentations during the two-day conference.
Jared Miller, Director of Customer Service for Continental Airlines, will open the conference with a presentation outlining the research and planning that went into Continental’s self-service and customer facing technology deployments. Miller will also discuss how the airline’s corporate focus on exploring new self-service functions, such as automating key touch points, has helped travelers take more control of their travel experiences and has increased Continental’s customer satisfaction ratings.
Amit Dongerdive, Chief Architect for Georgia Aquarium, will discuss how the team behind the world’s largest aquarium researched and incorporated various customer facing technologies to engage visitors in a more dynamic way, as well as for brand promotion and cross brand promotion, and community activities. Among the strategies employed by the aquarium were hosting digital screens that were placed throughout the facility to show live webcam feeds of marine life, promote show times for its 4D Theater and showcase upcoming events (such as Jazz nights and parties), member benefits and informative videos for its visitors.
Closing the conference will be a joint presentation by Margot Myers, Manager of Retail In-Store Programs, and Janet Webster, Manager of Retail Service Network and Access Management Delivery, for USPS Retail Services. As part of the team behind the United States Postal Service’s testing and deployment of large-scale communications networks, Myers and Webster will address how USPS integrates multiple aspects and touch-points of customer facing technology and digital signage to not only redirect customers but change customer behavior. They will also discuss the four key metrics for digital signage success and how USPS is working to create a consistent customer experience throughout its vast retail network.
The speakers’ expertise is now more relevant than ever as both industries continue expansion into mainstream arenas in the coming years. According to a recent study conducted by the IHL Group, transactions at self-service kiosks will surpass $607 billion this year in North America alone as consumers continue to embrace self service technology, and projections indicate that this amount will triple to more than $1.7 trillion by 2012.
“The utility and effectiveness of kiosks and digital signage is very evident in multiple industries, from retail to education to health care to hospitality and more,” said Lawrence Dvorchik, General Manager, KioskCom Self Service Expo and The Digital Signage Show. “The increased use of customer facing technology - and specifically the use of both self-service kiosks and digital signage is a perfect example of why a combined event is so important for professionals in both fields. It exposes them to the tactics and trends that are shaping one another’s industries, as well as allowing for learning from each others previous successes and failures.”
Named by Tradeshow Week as one of the 50 Fastest Growing Trade Shows in North America three separate times, KioskCom Self Service Expo has continued its reputation as the most critical, strategic, largest and longest running conference and tradeshow for kiosks and self service media and technology, worldwide. The expo has maintained more than a decade of success by delivering critical content and strategies to ensure deployment success directly from end-user companies that utilize these technologies within their organizations.
About JD Events
JD Events is dedicated to the creation of targeted and innovative industry-leading events that deliver results. The company brings together highly qualified buying audiences, education-rich content and high-level networking opportunities — all geared toward increasing business transactions in the markets it serves. For more information on JD Events, contact Joel Davis at joel@jdevents.com.
SOURCE: KioskCom Self Service Expo

MXN Middle East FZ-LLC and Aptec Kiosk Services have announced that AKS will promote MxN’s Octane Media Platform and will use Octane to integrate Digital Signage into its Kiosk solutions.

There are many underutilized opportunities for the integration of Digital Signage and Information kiosks. More and more customers are requesting overhead LCD screens to be integrated into their service kiosks to promote their products or to generate extra revenue. After extensive research, we found that MXN and their product Octane helped us to delivered a superior product to our customers’ says Hazem Adel, from AKS. Aptec will highlight the Octane Media Platform in its state of the art offices opening in Dubai Internet City at the beginning of October.

MxN Middle East will work to help Aptec integrate Digital Signage into their Kiosks and provide support services to Aptec in helping them to establish a Digital Signage arm.
‘We look forward to working with Aptec and building an increased awareness of Digital Signage and Kiosk technology’ says Raad Raad, Managing Director of MxN Middle East.

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RVINE, Calif. — Competisys Corp. and EDR Media LLC announced a strategic alliance for the development and management of a dual-language digital-advertising network. The network will be an integral part of the Competisys MAGA-FundStream Program being installed at grocery stores in collaboration with the Mexican-American Grocers Association.

“Our goal is to provide unsurpassed financial services dedicated to the Spanish-speaking market, with the support of leading advertisers who want to reach that market,” said William Prentice, chairman and chief executive for Competisys. “We selected EDR Media because of its proven expertise and its use of leading digital-content -anagement technologies.”

Under the MAGA-FundStream program Competisys will place Internet-enabled financial-services kiosks and digital-advertising displays at MAGA-affiliated retail locations nationally. The kiosks will provide an array of services to attract additional store traffic, including financial services such as check-cashing, prepaid cash-card dispense, remittance cards and bill-payment services to un-banked customers under the Banco el Mago banner. The kiosks will be equipped with high-resolution video displays for advertising content to be distributed and managed by EDR.

“Our alliance will help Competisys expand and refine the MAGA-FundStream Program at a faster rate,” said Peter Vrettas, EDR Media’s CEO. “We’ll do this by utilizing state-of-the-art content-management software from Scala Inc. that will allow advertisers to design and implement custom advertising programs for the participating MAGA stores.”

Kiosk Report Offers Insights For Digital Signage Market

Europe is catching up with North America in the adoption of self-service kiosks, according to the latest Summit Research Associates kiosk state-of-the-industry report. Europe, which in the last report two years ago had even fallen behind Asia-Pacific, is now expected to grow its installed base by 53% and challenge the US’s dominance.

Summit Research’s seventh flagship report, ‘Kiosks and Interactive Technology’ examines recent trends and provides projections for the kiosk industry through 2010. The kiosk sector has seen growth across several markets and the number of currently-installed kiosks has exploded from a world total of 734,000 in 2006, to 1,151,574 at the end of 2007.

Usage is up, hardware and software downtime has been significantly reduced, and customer satisfaction is at an all-time high,” the report says. “More than ever before, people are comfortable and confident in using kiosks.


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